IBT

AI, Customer Service, Call Center Outsourcing, IT Outsourcing

Since 2009, IBT has been helping businesses across the Middle East and beyond manage essential operations through tailored outsourcing services. From customer-facing support to the processes that keep daily operations running, we bring together people, technology, and industry knowledge to support…

ICT Manpower Supply Technical Services Productivity AI

Services

• Call Center Outsourcing — IBT delivers tailored call center outsourcing services designed around your business goals, customer expectations, and industry requirements. Every customer interaction has its own context, whether it is a shopper requesting a late-night refund, a patient in Sharjah confirming an appointment, or a…
• IT Outsourcing — IBT delivers tailored IT services built around your infrastructure, operational priorities, and business goals. Every IT environment has its own demands, from supporting legacy systems and managing hybrid cloud platforms to keeping distributed teams connected. We take the time to understand how…
• Staffing Services — IBT delivers tailored staffing and Employer of Record (EOR) services that help businesses build the teams they need to operate, grow, and enter new markets. Whether you are filling a permanent position, strengthening your workforce during a busy period, or bringing in specialist talent for a…
• IBTx.ai — IBTx.ai brings AI chat agents, voice agents, and human teams together on one customer experience platform, helping businesses manage conversations across calls, WhatsApp, live chat, and email. Built around your business information, workflows, and brand voice, it helps customers get timely,…

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