AI Voice Assistants

Konvergense develops AI Voice Assistants that enable businesses to automate inbound and outbound voice communication using intelligent, natural conversational AI. Designed to function as virtual customer service, sales and support representatives, AI Voice Assistants can answer calls, understand…

Productivity AI

Key features

• Key Features
• Konvergense AI Voice Assistants combine conversational AI, voice technology and workflow automation to manage customer interactions through natural spoken conversations.
• Natural conversational interaction without traditional menu-based IVR navigation.
• 24/7 voice availability for customer enquiries and routine service requests.
• Inbound and outbound calling for customer service, sales, follow-ups and notifications.
• Multilingual conversations for organisations serving diverse customer markets.
• Real-time customer responses based on approved business information and knowledge.
• Lead qualification using predefined sales criteria and workflows.
• Automated appointment management including booking, confirmation, rescheduling and cancellation.
• CRM integration to access or update relevant customer and enquiry information.
• Intelligent call routing based on customer intent and business requirements.
• Human handover when specialist assistance or intervention is required.
• Automated follow-ups for leads, appointments, service requests and customer enquiries.
• Custom conversational workflows tailored to specific industries and operational requirements.
• Scalable call handling without equivalent increases in customer service staffing.
• Interaction analytics providing visibility into call volumes, customer requirements and outcomes.
• The solution can operate independently or as part of a broader Konvergense omni-channel AI

Problem it solves

Problem It Solves Traditional business phone operations depend heavily on employees being available to answer calls, understand enquiries, provide information and manually complete follow-up actions. During busy periods, after working hours or when teams are understaffed, calls may go unanswered…

Konvergense